Make The Switch

Confirmed: Shaw rings in 2015 by charging higher prices for slower Internet

January 6, 2015 – Shaw today confirmed that it will be charging higher prices for slower Internet in 2015. Concerned Internet users warned of these price hikes back in December and confirmation today has sparked outrage online. The changes mean that new customers will need to choose between getting slower Internet speeds, or paying more for a faster service.

For example, where $60 a month purchased a 25 Mbps service in 2014, it will purchase just a 15 Mbps service in 2015 - a drop in speed of 40%. Existing customers will also experience steep 10% price hikes - or five times the rate of inflation. Responding to the news, OpenMedia’s Campaigns Manager Josh Tabish had this to say:

“Canadians hoping to keep a lid on their household expenses as one of their New Year’s resolutions are in for a shock. When the rumour first broke, Shaw assured us that that this was all a big misunderstanding. Well the proof is in the pudding – and today Shaw served up some pretty expensive pudding. And, if history is any indication, others like Bell, Rogers, and Telus will soon follow. ”  

Read more »

CBC: Cord-cutting continues as Canadians ditch TV & landlines

More and more Canadians are ditching Big Telecom's price gouging on phone and TV services. What about you?

Article from The CBC

More Canadians are abandoning traditional telephones and TV services, reflecting a growing trend prompted by changing lifestyles, according to a new study.
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Guest blog by Barry Shell - How Big Telecom makes trouble when switching Internet providers in Canada

Here's a guest blog by community member Barry Shell, who is writing to: "show everyone how Shaw and the other major Canadian Internet providers deliberately invent unnecessary obstacles to try to stop Canadians from getting lower-cost service from independent providers."

Imagine having to pay nearly $200 whenever you want to buy gas from a different service station? Sadly, this is currently the situation when it comes to switching Internet providers in Canada.

Last month I decided to switch our home Internet service from Shaw Cable, the only cable Internet provider in BC—a monopoly—to Teksavvy, a small independent Internet Service Provider (ISP). My reason was simple - the same 25 Mbps service costs $60 at Shaw and $40 with Teksavvy. Read more »

A pro-Internet Top 10 to do list for James Moore

Ensuring Canada has an accessible, affordable, surveillance-free, and open Internet is essential for our economy, culture, and global competitiveness.

We now have a new, heavyweight Industry Minister in James Moore – someone with the power and influence to take on Canada’s entrenched Big Telecom giants. Expectations for Minister Moore are high, with citizens expecting him to deliver real change to ensure that all Canadians can enjoy fast, affordable, and ubiquitous Internet service. has worked with thousands of Canadians across the country to develop a clear action plan for a connected Canada - a plan Canadians expect Minister Moore to implement through the government’s long-awaited Digital Economy Strategy. Read more »

Progress for Canada’s Internet pricing: Indie ISPs lowering rates

Thanks to pressure from hundreds of thousands of Canadians, it looks like independent ISPs like Teksavvy, Distributel, Acanac, and Start are finally gaining the ability to do what citizens need them to do: provide independent affordable Internet services, and in so doing provide a check on Big Telecom price-gouging.

For example, indie ISP TekSavvy recently announced that they are lowering their DSL prices by about 18% on average. This is a big deal – and it’s been a long time coming.

Here’s the step-by-step of what happened: Read more »

How Telus lost its credibility

Co-authored by Catherine Hart

Canadians and even the CRTC[1] know our cell phone market is broken. Canadians pay some of the highest prices for some of the worst service in the industrialized world, and, as we showed in our recent report,[2] we’ve been subjected to systemic mistreatment by the Big Three cell phone providers. Big Telecom lobbyists have responded to these findings by essentially plugging their ears and callously refusing to take ownership over these experiences.

A case in point is the 42-page response to our report (nearly as long as our report itself) that was recently published by Telus’s director of broadband policy, Craig McTaggart. It seems that Telus, as one of three firms that controls 94% of the market, would like to shoot the messenger (which in this case is citizens across the country) rather than treat Canadians with the respect they deserve.

Our findings have been supported by University of Ottawa professor Michael Geist[3] and award-winning technology journalist and commentator Peter Nowak,[4] who were also criticized by Telus recently. Much of McTaggart’s nitpicking and PR spin has been dealt with by Geist and Nowak on their blogs, so we’d like to specifically address the criticisms of in Telus’ long-winded response. Read more »

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