Make The Switch

CBC: Cord-cutting continues as Canadians ditch TV & landlines

More and more Canadians are ditching Big Telecom's price gouging on phone and TV services. What about you?

Article from The CBC

More Canadians are abandoning traditional telephones and TV services, reflecting a growing trend prompted by changing lifestyles, according to a new study.
Read more »

Guest blog by Barry Shell - How Big Telecom makes trouble when switching Internet providers in Canada

Here's a guest blog by community member Barry Shell, who is writing to: "show everyone how Shaw and the other major Canadian Internet providers deliberately invent unnecessary obstacles to try to stop Canadians from getting lower-cost service from independent providers."

Imagine having to pay nearly $200 whenever you want to buy gas from a different service station? Sadly, this is currently the situation when it comes to switching Internet providers in Canada.

Last month I decided to switch our home Internet service from Shaw Cable, the only cable Internet provider in BC—a monopoly—to Teksavvy, a small independent Internet Service Provider (ISP). My reason was simple - the same 25 Mbps service costs $60 at Shaw and $40 with Teksavvy. Read more »

A pro-Internet Top 10 to do list for James Moore

Ensuring Canada has an accessible, affordable, surveillance-free, and open Internet is essential for our economy, culture, and global competitiveness.

We now have a new, heavyweight Industry Minister in James Moore – someone with the power and influence to take on Canada’s entrenched Big Telecom giants. Expectations for Minister Moore are high, with citizens expecting him to deliver real change to ensure that all Canadians can enjoy fast, affordable, and ubiquitous Internet service. has worked with thousands of Canadians across the country to develop a clear action plan for a connected Canada - a plan Canadians expect Minister Moore to implement through the government’s long-awaited Digital Economy Strategy. Read more »

Progress for Canada’s Internet pricing: Indie ISPs lowering rates

Thanks to pressure from hundreds of thousands of Canadians, it looks like independent ISPs like Teksavvy, Distributel, Acanac, and Start are finally gaining the ability to do what citizens need them to do: provide independent affordable Internet services, and in so doing provide a check on Big Telecom price-gouging.

For example, indie ISP TekSavvy recently announced that they are lowering their DSL prices by about 18% on average. This is a big deal – and it’s been a long time coming.

Here’s the step-by-step of what happened: Read more »

How Telus lost its credibility

Co-authored by Catherine Hart

Canadians and even the CRTC[1] know our cell phone market is broken. Canadians pay some of the highest prices for some of the worst service in the industrialized world, and, as we showed in our recent report,[2] we’ve been subjected to systemic mistreatment by the Big Three cell phone providers. Big Telecom lobbyists have responded to these findings by essentially plugging their ears and callously refusing to take ownership over these experiences.

A case in point is the 42-page response to our report (nearly as long as our report itself) that was recently published by Telus’s director of broadband policy, Craig McTaggart. It seems that Telus, as one of three firms that controls 94% of the market, would like to shoot the messenger (which in this case is citizens across the country) rather than treat Canadians with the respect they deserve.

Our findings have been supported by University of Ottawa professor Michael Geist[3] and award-winning technology journalist and commentator Peter Nowak,[4] who were also criticized by Telus recently. Much of McTaggart’s nitpicking and PR spin has been dealt with by Geist and Nowak on their blogs, so we’d like to specifically address the criticisms of in Telus’ long-winded response. Read more »

Industry Minister appears to be feeling the heat over lack of cell phone choice in Canada

Industry Minister Christian Paradis appears to be feeling the heat - he's announcing that the government will have new wireless infrastructure rules soon. This is a good sign. Paradis has dragged his feet long enough and now we need bold action. Demand choice for yourself and others at

Article by Christine Dobby for Financial Post:

Notwithstanding government efforts to encourage it, competition in Canada’s wireless sector remains a challenge, the country’s industry minister acknowledged Tuesday. Read more »

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