What's your cell phone horror story?

What's your cell phone horror story?

Have you ever been overcharged, put on hold for an unconscionable amount of time, or otherwise treated unfairly by a cell phone company?

Decision-makers at the CRTC have finally agreed to develop national rules to protect cell phone users – but to do it right, they need to hear your cell phone horror story today.

You need to act now – the Big Three cell phone giants are poised to use the new national rules process to undo the few rules we currently have to protect us.1 It’s wrong, it’s bad for our country, and we shouldn’t stand for it.

This is your chance to fight back. We pay some of the highest cell phone fees and are forced into some of the worst contracts in the industrialized world.2 The Big Three cell phone conglomerates control nearly 94% of the market.3

The CRTC needs to understand just how much this affects you: the user, the consumer, the citizen. Show the CRTC that Canadians are stuck in an unfair and expensive cell phone market. Speak out now!


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[1] Big cell phone companies began to support the call for a national code of conduct just as provincially, rules were getting stronger. Manitoba and Quebec have strong protections for cell phone users, and Nova Scotia is close behind. Rogers, for one, made sure to note in its submission that the new national rules would “eliminat[e] the need for individual provincial rules”.

[2] In 2009, an OECD study found that Canadians pay some of the highest prices for mobile phone calls in the industrialized world. This was corroborated by a 2010 report from the New America Foundation. More recently, another study found that Canada has the highest roaming fees in the industrialized world.

[3] See Carleton University professor Dwayne Winseck’s figures posted here.

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