Canadian Gamers Organization


What is the Canadian Gamers Organization?

CGOCanadian gamers need a voice both politically and legally. The Canadian Gamers Organization (CGO) helps Canadian gamers have a voice among industry, regulators, and politicians.

The CGO believes that games are not just games, they are products under law. They are highly sophisticated pieces of software that run on high end consoles and systems. Canadian consumers should gain the maximum enjoyment when playing the products we buy.

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Latest News

Canadian Gamers Put out Consumer Warning on Black Ops 2

Filed By Teresa Murphy of the Canadian Gamers Organization

Due to the sheer numbers of gaming consumers having significant issues with the new Black Ops 2 and the seriousness of the problem, the Canadian Gamers Organization (CGO) is issuing a consumer warning for the newest release of Black Ops 2.The problems gamers are reporting are significant hard freezes (which can damage gaming consoles), connectivity problems in game, and not being able to redeem special bonus codes on the PS3 gaming system. It’s not just the PS3 that’s having problems, there have been reports that the XBOX version of the game is dealing with some hard freezing issues as well. Read more »

Activision Under Investigation for False Advertising

Filed By Teresa Murphy of the Canadian Gamers Organization

Just a follow up to this previous post in February explaining how Activision mislead consumers on the new Call of Duty Elite Premium service. The Competition Bureau of Canada got back to us. They do not deal with false or misleading advertising complaints relating to online media from consumers, however the Ministry of Consumer and Business Services in Ontario where we are based does. Read more »

New Digital Policy and Current Events Podcast

Filed By Teresa Murphy of the Canadian Gamers Organization

Canadian Gamer Organization’s co-founder Jason Koblovsky has started up a new digital policy podcast called CDNTech Network. The podcast will focus on a number of issues which include Canadian digital policy, and digital current events. Combining both his post-secondary studies in Broadcast Journalism and Computer Sciences, Koblovsky says this is one area he’s always wanted to explore. Koblovsky states that not a lot of homegrown podcasts, or Canadian tech media are currently focused on digital policy issues. Read more »

CRTC Closes Gamers File

Filed By Teresa Murphy of the Canadian Gamers Organization

The Canadian Gamers Organization (CGO) has received word through a public, highly self congratulatory and seemingly politically motivated release from the CRTC championing that a CRTC investigation has stopped Rogers from throttling. CGO warns that ISPs still have the right under CRTC policy to bring throttling back at any time without prior approval. Andrea Rosen the CRTC’s Chief Compliance and Enforcement Officer stated: “We are committed to ensuring that Canadians receive good value for the money they spend on communications services,” Read more »

Acting CRTC Chair Gives Thumbs Up to CGO

Filed By Teresa Murphy of the Canadian Gamers Organization

Yesterday acting CRTC Chair Leonard Katz mentioned the Canadian Gamers Organization efforts on Internet traffic management practices [ITMP]. A bit of a spelling mistake on our organizations name but we can live with that. While it’s nice to see our organization at the forefront of making a difference for consumers, it’s important to note that Rogers has yet to provide the requested exit strategy from ITMP the CRTC requested in February this year. No deadline was given by the CRTC as to when this strategy was to be handed in. Read more »

CGO Consumer Alert: Black Ops 2

Filed By Teresa Murphy of the Canadian Gamers Organization

The Canadian Gamers Organization is closely monitoring several situations with the announcement of Call of Duty: Black Ops 2. Admittedly Black Ops 2 developer Treyach has stated that there will be no beta testing for this game. Beta testing is an essential part of software development that is meant to work out major coding errors prior to release. The beta phase cannot be skipped, rather delayed which means that when consumers buy Black Ops 2, they will be purchasing an unfinished game in the beta phase of development. Read more »

Activision/Rogers Problem Solved

Filed By Teresa Murphy of the Canadian Gamers Organization

As of 4:00pm EST, I’m happy to report that the problems with connecting to Activision from Rogers appear to be solved. From the information our members posted up today we believe it was caused by an Internet Traffic Jam, most likely caused by a server Rogers internet traffic was routing through to get to Activision. Our members have worked closely with Rogers techs to help track down the traffic jam today. I’m proud to say that Rogers has been very co-operative today, and also quite motivated to get this fixed for gamers. I’m pretty sure the same can be said about Activision since co-operation between the two would have been essential to working this problem out. It’s nice to be working together on issues finally. Read more »

Possible Problems with Rogers and Activision Again

Filed By Teresa Murphy of the Canadian Gamers Organization

I wrote a post earlier about how the PS3 Call of Duty servers maybe hacked. XBOX Call of Duty servers were shut down over the weekend due to the game being hacked. This may turn out not to be the case with the PS3 however after digging around a bit more. I’ve done a lot of calling around, and chatting with a gamers to find out exactly what the problem might be and if there’s any way the Canadian Gamers Organization can help resolve connection issues gamers are experiencing with the PS3 version Call of Duty. Read more »

PS3, XBOX, and PC Call of Duty Servers Hacked?

Filed By Teresa Murphy of the Canadian Gamers Organization

This past weekend XBOX Call of Duty: Modern Warfare 3 players experienced and extended outage, as many could not connect to the online multiplayer aspect of the game. Several developments have happened since then. Read more »

CRTC Finds More Noncomliance on Rogers

Filed By Teresa Murphy of the Canadian Gamers Organization

The CRTC has found more noncompliance of net neutrality policy on Rogers but is failing to act. Instead it’s providing Rogers with a case by case basis to ensure it is within compliance with CRTC policy rather than actively calling this ISP out on several infractions of CRTC policy. In a letter dated February 29thy, 2012 the CRTC stated: Read more »

Canadian Internet Providers Already Set Up For Mass Surveillance

Filed By Teresa Murphy of the Canadian Gamers Organization

There has been some talk recently about who would pick up the tab for a bill like C-30 when in fact the throttling technology used to slow down P2P connections can also be used for mass surveillance. The throttling technology used by ISP’s like Bell and Rogers could be applied to snoop on 3rd party providers as well. The Privacy Commissioner of Canada has been very vocal since 2008 with respect to the use of throttling software or in tech terms Deep Packet Inspection (DPI) software being used exactly for this purpose. Read more »

Rogers To Respond To CRTC Over Throttling Tomorrow

Filed By Teresa Murphy of the Canadian Gamers Organization

Rogers is supposed to be responding to the CRTC over evidence the CRTC found of throttling non-P2P applications tomorrow. It is unclear whether if Rogers will in fact respond, and if so whether that response will be made public. CGO was not directly notified by the CRTC’s last communication to Rogers, so here are some important links to follow. Read more »

Canadian Gamers Stick up for PS3 Elite Premium Members

Filed By Teresa Murphy of the Canadian Gamers Organization

This complaint comes as new official statements recently made by Activision staff, puts into question compliance with the competition act by Activision during its pre-release adverting campaigns around the sale and promotions of the Call of Duty Elite Premium service, and whether the public was deliberately mislead through this campaign. Read more »

CRTC Slaps Rogers for Throttling Non-P2P Traffic

Filed By Teresa Murphy of the Canadian Gamers Organization

January 20, 2012 - The Canadian Gamers Organization got word today that the CRTC's enforcement division has found Rogers to not be non-compliant with CRTC net neutrality policy, and that it's throttling software and hardware are actively misclassifying a wide range of applications and communication ports. The CRTC has cited evidence obtained and published by Cisco Systems (the hardware and software vendor Rogers uses for throttling), and has threatened a show/cause hearing on this subject if Rogers' response is insufficient or fails to respond. If it goes to a hearing, the CRTC could file an order with the courts to force Rogers to reimburse affected customers.Read more »

Canadian Competition Bureau Rules on COD Pact

Filed By Teresa Murphy of the Canadian Gamers Organization

The Canadian Gamers Organization (CGO) got a phone call from the Canadian Competition Bureau this afternoon with the results of their investigation on the Call of Duty (COD) pact between Microsoft and Activision. Basically XBOX users are receiving additional game content ahead of PS3 users. This situation also applies to the Call of Duty Elite premium memberships in which Canadian consumers spend extra money for premium content. CGO’s initial investigation found that this practise is called “tied selling” under the competition act and may have adverse effects on competitors in the market. CGO initiated a complaint with the Canadian Competition Bureau to further investigate any negative market effects on competition in the market as a result of this tied selling.Read more »

CGO Asks Competition Bureau to Investigate COD Pact

Filed By Teresa Murphy of the Canadian Gamers Organization

The Canadian Gamers Organization has asked the Canadian Competition Bureau to further investigate the pact between Activision and Microsoft allowing Xbox users to receive Call of Duty Elite Premium benefits earlier than other platforms. This move comes as many consumers around the globe who have purchased Elite Premium Memberships have had a reasonable expectation that additional paid downloadable content for Modern Warfare 3 would be released to premium members at the same time across platforms. Both Activision, Beach Head, and Infinity Ward employees are being bombarded with questions through social media as to why this pact applies to Elite Premium. CGO believes that this pact may be against competition rules in Canada, and have asked the Competition Bureau to further investigate. The letter sent in tonight to the Competition Bureau is as follows Read more »

SOPA Developments

Filed By Teresa Murphy of the Canadian Gamers Organization

This past week has seen a lot of pressure mounting against a piece of US domestic legislation the Stop Online Piracy Act (SOPA). Game publishers this week are increasingly being asked to clarify their position on SOPA, while US politicians state that opposing this bill doesn’t matter and it will go through as is.Read more »

Canadian Gamers Weigh In On SOPA

Filed By Teresa Murphy of the Canadian Gamers Organization

The Canadian Gamers Organization is a gamer advocacy group based in Canada. We are currently watching developments across the border on a piece of US legislation that may impact the global gaming community tremendously. That legislation is the Stop Online Piracy Act (SOPA). There are completely entrenched positions both for and against this policy, and conflicting reports as to what this will mean for gamers. Read more »

Ontario Ombudsman Gets Shafted by Rogers Technical Support

Filed By Teresa Murphy of the Canadian Gamers Organization

I just happened to catch a tweet Tuesday night from our Ontario Ombudsman André Marin basically complaining that slow speeds he is experiencing ended up being not Rogers fault, and his support ticket has been closed. Read more »

CGOs Response to Bells Decision to Drop Throttling

Filed By Teresa Murphy of the Canadian Gamers Organization

Bell announced yesterday that it will discontinue ALL its throttling practices on all consumer connections starting March 1st, 2012. This means for all Bell customers, retail and wholesale. The Canadian Gamers Organization (CGO) is pleased to see this moving coming from Bell and what this means for Gamers. CGO has argued for a long time that ISP’s using Deep Packet Inspection (DPI) management may not be in compliant with CRTC policy, due to known issues this technology has with misclassifying legit data as P2P filesharing traffic. Read more »

Gamers See No CRTC Enforcement After One Month

Filed By Teresa Murphy of the Canadian Gamers Organization

The CRTC has still yet to put forth any indication of what enforcement measures it will apply against Rogers, after the CRTC found Rogers to be in violation of net neutrality policy on October 27th, 2011. In a follow up e-mail by the Canadian Gamers Organization to the CRTC last week, the CRTC responded stating: Read more »

Gamers Welcome CRTC’s UBB Decision But It Falls Short

Filed By Teresa Murphy of the Canadian Gamers Organization

The Canadian Gamers Organization (CGO) welcomes the CRTC’s decision today to scrap data caps on independent ISPs. CGO co-founder Teresa Murphy says that usage based billing (UBB) schemes have a direct impact on how much media consumers can purchase. Read more »

Gamers Take a Stand For Online Choice

Filed By Teresa Murphy of the Canadian Gamers Organization

October 17, 2011—The Canadian Gamers Organization (CGO), a group currently at the forefront of the fight for net neutrality (Internet openness), has submitted their final response to the CRTC’s request for information. The CGO has been fighting Rogers for discriminating against online applications—namely World of Warcraft and Call of Duty Black Ops—using illegitimate Internet traffic management practices. Read more »

CGO's October 14th Reply To The CRTC

By Teresa Murphy of the Canadian Gamers Organization

The Canadian Gamers Organization (CGO) received a letter frrom the CRTC requesting more info on games that are throttled by Rogers. The original date for reply was set on October 10th, which was thanksgiving day. CGO asked the commission to extension the deadline for a reply and asked for justification and reasoning behind the CRTC's request for more info. The extension was granted (October 14th, 2011) and the CRTC ignored the request to explain further why they were requesting more information from CGO. The below is CGO's reply to the commission sent in October 14th, 2011: Read more »

CGO requests “Clarification” of CRTC Request

By Teresa Murphy of the Canadian Gamers Organization

Yesterday the Canadian Gamers Organization received an odd e-mail from the CRTC. I’m not prepared to accept the response we got today from the CRTC. There’s no logic or justification for the current response. We need to see the logic behind this before we comply. Read more »

CGO Correction From Press Release

By Teresa Murphy of the Canadian Gamers Organization

Last night we put forth our press release on Rogers response to the CRTC. In it I stated that:

“We also believe this issue is widespread to ISP’s who use Cisco’s ITMP systems. Nothing Rogers has provided backs up their claim that this is isolated to Rogers only. “ Read more »

Rogers Does Not Comply With CRTC Order In Latest Response

By Teresa Murphy of the Canadian Gamers Organization

TORONTO: The Canadian Gamers Organization (CGO) has received Rogers reply to the CRTC late Tuesday evening. The reply can be found here. In its reply to the CRTC Rogers stated that the current system they have in place is working well. Rogers stated that a short term solution for fixing the problem was to whitelist programs, and expect Cisco Systems to have a resolution to the misclassification in the long term, however Rogers did not provide a specific date as to when it would be fixed. Rogers also provided a flowchart to their current customer complaints procedure which CGO co-founder Jason Koblovsky says his members just simply are not seeing. Read more »

Gamers Unhappy About New Throttling Guidelines

By Teresa Murphy of the Canadian Gamers Organization

***FOR IMMEDIATE RELEASE:***

TORONTO, ONTARIO: The CRTC, Canada's telecommunications regulator, has released new guidelines for throttling complaints, which puts the responsibility for monitoring Internet providers' compliance with Internet openness policy directly on the backs of consumers. Read more »

CGO's Reaction To CRTC's New Complaints Procedure

By Teresa Murphy of the Canadian Gamers Organization

The CRTC has released new complaint guidelines for ISPs to follow when dealing with consumer complaints around throttling.Read more »

Rogers E-mails CGO in Face of Consumer Backlash

By Teresa Murphy of the Canadian Gamers Organization

Yesterday we ended being e-mailed twice by an employee at Rogers who seems to be the social media spin doctor for the company, trying to court our support. Below are the e-mails and responses to them:Read more »

Showdown: CRTC Vs. Rogers on Net Neutrality Enforcement

By Teresa Murphy of the Canadian Gamers Organization

On Friday the CRTC released a letter to Rogers stating that the possibility of other games being affected by the ITMP misclassification bug maybe in fact against section 36 of the Telecommunications Act. The CRTC stated: Read more »

CRTC Response To Gamers' Complaint

By Teresa Murphy of the Canadian Gamers Organization

The CRTC has responded to this complaint in 2 parts. In the first complaint about policy adjustments and recommendations, I will have to re-file, but the CRTC has thrown the ITMP bug right back at Rogers requesting further testing data, and if their customer base was notified of the bug (which they didn't do). The CRTC has given Rogers until September 2nd to respond. Read more »

The Canadian Gamers Organization: A net neutrality complaint

By Teresa Murphy of the Canadian Gamers Organization

Below is a copy of the complaint I sent in on Monday, August 22nd, 2011 to the Ontario Ministry of Consumer and Business services, along with the CRTC's Telecom Complaints Commission, on behalf of the Canadian Gamers Organization. This tests the current complaint system and throttling practices against consumer law, and notifies each of these jurisdictions of significant problems with enforcement and procedure within the CRTC on consumers complaints. Hopefully some change will come out of this. Read more »

Canadian Gamers Fed Up With CRTC on Net Neutrality issues

By Teresa Murphy of the Canadian Gamers Organization

A few months ago, a few Canadian gamers sent in a complaint to the CRTC that suspected Rogers’ throttling practices were affecting connectivity to the World of Warcraft (WoW) game. The CRTC has since looked into the case, and has indicated that Rogers was at fault, and ordered Rogers – under threat of a public inquiry – to fix the issues. Read more »

Gamers vs. Rogers: One Month at a Time

By Adam Webb of OpenMedia.ca

Once again, Internet-users of all stripes are reeling over recent accusations that Rogers has been proactively throttling consumer bandwidth.

Teresa Murphy, a World of Warcraft gamer, complained to the CRTC last March that the ISP’s Internet Traffic Management Practices (ITMPs) had led to the discriminatory throttling of users with a history of peer-to-peer traffic. Read more »

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