Co-authored by Catherine Hart
Canadians and even the CRTC[1] know our cell phone market is broken. Canadians pay some of the highest prices for some of the worst service in the industrialized world, and, as we showed in our recent report,[2] we’ve been subjected to systemic mistreatment by the Big Three cell phone providers. Big Telecom lobbyists have responded to these findings by essentially plugging their ears and callously refusing to take ownership over these experiences.
A case in point is the 42-page response to our report (nearly as long as our report itself) that was recently published by Telus’s director of broadband policy, Craig McTaggart. It seems that Telus, as one of three firms that controls 94% of the market, would like to shoot the messenger (which in this case is citizens across the country) rather than treat Canadians with the respect they deserve.
Our findings have been supported by University of Ottawa professor Michael Geist[3] and award-winning technology journalist and commentator Peter Nowak,[4] who were also criticized by Telus recently. Much of McTaggart’s nitpicking and PR spin has been dealt with by Geist and Nowak on their blogs, so we’d like to specifically address the criticisms of OpenMedia.ca in Telus’ long-winded response. Read more »