Tell the CRTC what you think of your cellphone market.
The CRTC is holding a hearing on February 11 about a national code of conduct for cell phone companies. We’re creating a report for the hearing and we need your help again.
Share your service, contract, or fees horror story at www.cellphonehorrorstory.ca. We’ll include them in the report and take your issues directly to the CRTC. Let’s make this national code work for us!
Earlier this year we asked you to send us your cell phone horror stories in order to let the CRTC know how expensive and unfair the current mobile phone market is. You responded with vigour, sharing stories of expensive termination fees, restrictive contracts, as well as unfair and disrespectful customer service. We need your help once again.
Studies show that not only do Canadians pay some of the highest prices for mobile phone calls, they also pay the highest roaming fees in the industrialized world. In this market where three companies dominate 94% of the market, we continue to receive horrible service – a patently unfair relationship and damaging to users, consumers, and citizens.
The CRTC is holding a hearing beginning February 11 to discuss what should be included in a national code of conduct for cell phone companies. Using your input and stories, we are putting together a report that will be presented to the CRTC at the upcoming hearings.
The CRTC’s decision to develop national rules to protect cell phone users is a step in the right direction, but we need your help to show them exactly how much change is needed and where:
Send us your ideas about what needs to change in the current mobile marketplace, or share with us your horror stories about service, contracts, and fees you have experienced as a Canadian cell phone user.
Let’s make this national code one that works for citizens, and not against us.