Ontario Ombudsman Gets Shafted by Rogers Technical Support

I just happened to catch a tweet Tuesday night from our Ontario Ombudsman André Marin basically complaining that slow speeds he is experiencing ended up being not Rogers fault, and his support ticket has been closed.

 

Sound familiar?  Rogers apparently is supposed to be treating consumer complaints about speed very seriously, even including a fancy flow chart to the CRTC outlining steps it is taking to resolve consumer complaints around speed issues.  While I don’t know the specifics of the technical support issues Mr. Marin is having, however blaming the consumer and closing off support tickets on speed issues without fully investigating them is something very consistent with what members of the Canadian Gamers Organization have experienced when dealing with Rogers Technical Support on speed issues, and myself personally.

*Update: Rogers Employee's have responded to this story on my personal blog. To view their comments and my response to the click here