Bell reports errors with Internet usage tracking system

By Ellen Roseman for MoneyVille

Bell Canada has admitted to problems tracking Internet use for some customers.

This is embarrassing, given the company’s insistence on usage-based billing for its own clients and for other clients of other Internet service providers that rent its network.

Bell posted a message at its website yesterday, where clients log on to track their Internet usage.

“Please note that we have identified an issue that may cause Internet usage shown on the site to be overstated in some cases,” it said.

“In order to ensure we provide reliable information to all our clients, the usage tracker will be unavailable while we resolve the issue. We apologize for the inconvenience.”

I’ve heard from three Bell customers who said their Internet usage shown by the website’s tracker exceeded their actual usage. Read more »

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